BigCommerce CS Overlay
Enhanced customer service overlay for BigCommerce admin with margin calculations and customer insights
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BigCommerce CS Insights adds fast, in-admin order insights for customer service teams. Hover any order number to see a rich tooltip with revenue, cost, profit, margin, and line‑items—without leaving the page.
Fixed‑position, scrollable tooltip (no jitter) with click‑away close
Pin/Unpin to keep it open; drag header to reposition (saves location)
Copy order summary to clipboard
Cost resolution: uses order‑line or catalog cost; estimates only if missing
Highlight “(est)” costs and set per‑item cost; optionally write cost to BigCommerce
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