Stable signalUnknownLow-risk permissions
ServiceNow Work Notes Highlighter icon

ServiceNow Work Notes Highlighter

Highlights Work Notes (Private) yellow in ServiceNow CSM so agents instantly spot internal notes from customer-facing comments.

Users0Current public install base
Rating--Store average score
Reviews0Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate--Relative weekly velocity
Preview

ServiceNow Work Notes Highlighter Media preview

1 assets
Trend

30-day user trend

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User Growth Over Time

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Growth overview

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Technical snapshot

Version, languages, and crawl freshness

Review publication date, version, supported languages, and crawl timestamps.

Version1.0.0
ManifestV3
Size8.95KiB
Languages1English (United States)
Published
Store updated
Last crawled
English (United States)
Overview

Product summary

Review the store description, core capabilities, and common use cases.

ServiceNow CSM displays customer-facing comments and internal Work Notes

(Private) side by side in the same activity feed. The whole used to be highlighted prior to the Zurich update, but now the only visual difference is a small lock icon — easy to miss, especially under pressure.

This extension solves that by applying a clear yellow highlight to every Work

Notes field, so there's no guessing which notes are internal and which are

visible to the customer.

WHAT IT HIGHLIGHTS

Reviews

Recent review snapshot

Inspect the latest comments and rating distribution.

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